Communications & Updates

Title

Recipients

Date

Document

Circulaire TH-26-003 | Rappel : Nouvelle liste tarifaire 2026-2027 – Entrée en vigueur le 1er avril 2026

Procurement managers

2026-02-12

Download (French only)

Circulaire TH-26-002 | Changement de source d’approvisionnement : Membranes amniotiques déshydratées

Nursing staff, operating room staff, surgeons who use human tissues

2026-02-09

Download (French only)

Circulaire TH-26-001 | Horaire du service à la clientèle des tissus humains : Jour de la Famille et Presidents’ Day

Procurement managers, buyers and procurement staff, nursing staff, operating room staff, buyers and procurement staff

2026-02-06

Download (French only)

The Current Situation : Year-end review and Essential Information before the Holidays

CEOs, DPS, DNC, surgeons and OR staff, nursing staff, buyers and procurement managers

2025-12-12

Download

Circulaire TH-25-020 | Nouvelle liste tarifaire 2026-2027 – Entrée en vigueur le 1er avril 2026

Procurement managers

2025-12-09

Download (French only)

Circulaire TH-25-019 | Human Tissue Customer Service Hours – Holiday Schedule

Procurement managers, nursing staff, OR staff, buyers

2025-12-05

Download

Circulaire TH-25-018 | Horaire du service à la clientèle des tissus humains – Thanksgiving

Procurement managers, nursing staff, operating room staff, buyers and procurement staff

2025-11-17

Download (French only)

Circulaire TH-25-017 | Mise à jour du catalogue de tissus humains : Ajouts, retraits et clarifications

Procurement managers, buyers and procurement staff, nursing staff, operating room staff, nursing leadership, and surgeons who use human tissues

2025-11-14

Download (French only)

Circulaire TH-25-016 | Tissus cardiovasculaires Héma-Québec : Améliorations de la documentation

Cardiovascular surgeons in Québec’s public health and social services network, and operating room staff

2025-10-30

Download (French only)

Circulaire TH-25-015 | Tissus oculaires Héma-Québec : Améliorations apportées au rapport post-opératoire

Corneologists in Québec’s public health and social services network, ophthalmology operating room staff

2025-10-30

Download (French only)

Circulaire TH-25-014 | Modification de la politique de retour : Blocs taillés (Dowels)

Procurement managers, buyers and procurement staff, nursing staff, operating room staff

2025-10-23

Download the press release (French only)

Download the return policy

Circulaire TH-25-013 | Message important : Délai sur les commandes provenant des États-Unis

Procurement managers, nursing staff, operating room staff, buyers and procurement staff

2025-10-02

Download (French only)

Circulaire TH-25-012 | Message important : Conflit de travail à Postes Canada

Procurement managers, nursing staff, operating room staff, buyers and procurement staff

2025-09-29

Download (French only)

Circulaire TH-25-011 | Human Tissus Customer Service Hours: Thanksgiving

Procurement managers, nursing staff, OR staff, buyers

2025-09-26

Download

Circulaire TH-25-010 | Mise à jour : Évolution de la situation douanière et qualification d’un laboratoire canadien pour les cornées

Corneologists in Québec’s public health and social services network, ophthalmology operating room staff, and procurement staff

2025-09-16

Download (French only)

Circulaire TH-25-009 | Message important : Retards d’approvisionnement en cornées – Situation douanière transfrontalière

Corneologists in Québec’s public health and social services network, ophthalmology operating room staff, and procurement staff

2025-09-05

Download (French only)

Circulaire TH-25-008 | Message important : Confirmation automatisée des commandes de cornées

Corneologists in Québec’s public health and social services network

2025-08-18

Download (French only)

Circulaire TH-25-007 | Human tissue customer service hours : Labor Day

Procurement managers, nursing staff, OR staff, buyers

2025-08-15

Download

Circulaire TH-25-006 | Rappel important : Mise à jour catalogue et liste tarifaire

Procurement managers, buyers, nursing staff, OR staff

2025-08-12

Download (French only)

The current situation: We are listening and responding to feedback from the network

CEOs, DPS, DNC, surgeons and OR staff, nursing staff, buyers and procurement managers

2025-08-07

Download

Circulaire TH-25-005 | Nouvelle gamme d’allogreffes cutanées : ADM AlloMend d’AlloSource

DPS, DNC, buyers, nursing staff, surgeons and OR staff

2025-07-21

Download

(French only)

Circulaire TH-25-004 | New design for human tissue boxes

Procurement managers, nursing staff, OR staff, buyers

2025-06-18

Download

Circulaire TH-25-001 | Mise en vigueur des nouveaux codes de produits : Catalogue de tissus humains d’Héma-Québec

Procurement managers, nursing staff, OR staff, buyers

2025-06-02

Download

(French only)

The current situation: Update on Héma-Québec’s sole human
tissue distributor mandate

CEOs, DPS, procurement managers, buyers, surgeons

and OR staff

2025-05-20

Download

The current situation: Entry into force of Héma-Québec’s sole
human tissue distributor mandate

CEOs, DPS, procurement managers, buyers, surgeons

and OR staff

2024-12-18

Download

Entry into force of Héma-Québec’s sole human tissue distributor mandate on December 2, 2024

CEOs, DPS and procurement managers

2024-11-25

Download

Transition to the role of sole distributor by Héma-Québec – Supply of human tissues to private clinics

Procurement managers

2024-07-19

Download

Upcoming changes and measures to be taken before December 2, 2024 – Preparing for the implementation of the mandate for the sole distributor of human tissues by Héma-Québec

CEOs, DPS and procurement managers

2024-07-11

Download

Upcoming changes and measures to be taken before December 2, 2024 – Preparing for the implementation of the mandate for the sole distributor of human tissues by Héma-Québec

Buyers, surgeons, OR staff

2024-07-11

Download

On December 2, 2024, Héma-Québec becomes the sole distributor of human tissues; a central gateway for all the needs of the Quebec healthcare network

PDG and DPS

2024-04-11

Download

Supply of human tissues – Héma-Québec launches calls for tenders

PDG, DPS and procurement managers

2024-03-19

Download

Supply of human tissues – transition to the role of sole distributor by Héma-Québec

PDG, DPS, buyers, surgeons, OR staff

2024-02-02

Download

Supply of human tissues – transition to the role of sole distributor by Héma-Québec

Presidents, CEOs and DPS

2023-11-10

Download

Supply of human tissues in Quebec – Progress of the deployment of the mandate for the sole distributor entrusted to Héma-Québec

Presidents, CEOs and DPS

2023-05-02

Download

Supply of human tissues in Quebec – Progress of the deployment of the mandate for the sole distributor entrusted to Héma-Québec

Presidents and CEOs

2022-11-11

Download

Announcement from the MSSS regarding the mandate for the sole distributor of human tissues granted to Héma-Québec

Presidents and CEOs

2022-01-28

Download

Contact us!

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Frequently asked questions

Questions?
We have the answers

On average, it takes 24 to 72 hours to process an order. The client will be informed of the estimated delivery date after placing the order.

We recommend careful inventory management to avoid any shortages.

There may be products you’re used to working with that are no longer available due to not meeting the minimum quality criteria for Héma-Québec’s product catalog. These criteria were established based on the committee of experts’ recommendations.

Customer service is available to answer your questions and help you find the best options to meet your needs.

Héma-Québec continues to offer all of the products needed to treat Quebecers. Based on market demand and recommendations from the groups of specialists involved in this change, Héma-Québec established recommendations for the health and social services network about what products to add, remove or replace. As a result of its procurement strategy, some products have been replaced with equivalent products for quality assurance.

You can email the customer service team at tissus@hema-quebec.qc.ca or call 1-800-267-9711, ext. 2510, between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding holidays.

Outside normal hours and on holidays, you can call the customer service team at 1-800-267-9711, ext. 2510, for 24/7 service.

Héma-Québec’s customer service team is specialized in human tissue products and works to make sure you get the right product at the right time. Our team also communicates with suppliers to handle logistics and, when necessary, importation.

In 2021, Québec’s Ministère de la Santé et des Services sociaux (MSSS) mandated Héma-Québec to serve as the sole distributor of human tissue to Québec’s health and social services system. This decision was based on a recommendation of Québec’s biovigilance committee.

On December 2, 2024, Héma-Québec took over distribution of all human tissue products to Québec health care institutions.

Learn more here : Sole human tissue distributor mandate

For products that have not yet been processed, email tissus@hema-quebec.qc.ca to inquire and an Héma-Québec agent will confirm if your change request is possible.

For products delivered that do not conform with your order, first obtain return authorization from Héma-Québec. Then, follow the instructions provided to return or dispose of the product.

FAQ