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Informative webinar on human tissues | A complete update

Events

Since Héma-Québec became the sole distributor, several changes have taken place in the human tissue sector. This fall, we are pleased to invite you to an informative webinar designed to provide a complete update on the services and products offered.

This webinar is intended for anyone involved in any way in ordering and using human tissues, including surgeons, operating room nurses, and procurement and purchasing staff.

DON’T MISS THIS OPPORTUNITY TO :

  • review strategic communication methods ;
  • clarify price lists and equivalence lists ;
  • discover the practical tools and guides developed by our team ;
  • ask questions and share your comments.

WE OFFER FOUR TIME SLOTS FOR THE INFORMATIVE WEBINAR. CHOOSE THE ONE THAT SUITS YOU BEST :

Register now!

NOVEMBER 18 | 5 TO 6 P.M.
NOVEMBER 20 | 7:30 TO 8:30 A.M.
NOVEMBER 20 | 11:00 A.M. TO 12:00 P.M.
NOVEMBER 25 | 7:30 TO 8:30 A.M.

Please note that the webinar is offered in French only.

We hope to see many of you there!

Contact us!

For more informations, contact our team.

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Frequently asked questions

Questions?
We have the answers

On average, it takes 24 to 72 hours to process an order. The client will be informed of the estimated delivery date after placing the order.

We recommend careful inventory management to avoid any shortages.

There may be products you’re used to working with that are no longer available due to not meeting the minimum quality criteria for Héma-Québec’s product catalog. These criteria were established based on the committee of experts’ recommendations.

Customer service is available to answer your questions and help you find the best options to meet your needs.

Héma-Québec continues to offer all of the products needed to treat Quebecers. Based on market demand and recommendations from the groups of specialists involved in this change, Héma-Québec established recommendations for the health and social services network about what products to add, remove or replace. As a result of its procurement strategy, some products have been replaced with equivalent products for quality assurance.

You can email the customer service team at tissus@hema-quebec.qc.ca or call 1-800-267-9711, ext. 2510, between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding holidays.

Outside normal hours and on holidays, you can call the customer service team at 1-800-267-9711, ext. 2510, for 24/7 service.

Héma-Québec’s customer service team is specialized in human tissue products and works to make sure you get the right product at the right time. Our team also communicates with suppliers to handle logistics and, when necessary, importation.

In 2021, Québec’s Ministère de la Santé et des Services sociaux (MSSS) mandated Héma-Québec to serve as the sole distributor of human tissue to Québec’s health and social services system. This decision was based on a recommendation of Québec’s biovigilance committee.

On December 2, 2024, Héma-Québec took over distribution of all human tissue products to Québec health care institutions.

Learn more here : Sole human tissue distributor mandate

For products that have not yet been processed, email tissus@hema-quebec.qc.ca to inquire and an Héma-Québec agent will confirm if your change request is possible.

For products delivered that do not conform with your order, first obtain return authorization from Héma-Québec. Then, follow the instructions provided to return or dispose of the product.

FAQ