Communications & Updates

Title

Recipients

Date

Document

The current situation: Update on Héma-Québec’s sole human
tissue distributor mandate

CEOs, DPS, procurement managers, buyers, surgeons

and OR staff

2025-05-20

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The current situation: Entry into force of Héma-Québec’s sole
human tissue distributor mandate

CEOs, DPS, procurement managers, buyers, surgeons

and OR staff

2024-12-18

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Entry into force of Héma-Québec’s sole human tissue distributor mandate on December 2, 2024

CEOs, DPS and procurement managers

2024-11-25

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Transition to the role of sole distributor by Héma-Québec – Supply of human tissues to private clinics

Procurement managers

2024-07-19

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Upcoming changes and measures to be taken before December 2, 2024 – Preparing for the implementation of the mandate for the sole distributor of human tissues by Héma-Québec

CEOs, DPS and procurement managers

2024-07-11

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Upcoming changes and measures to be taken before December 2, 2024 – Preparing for the implementation of the mandate for the sole distributor of human tissues by Héma-Québec

Buyers, surgeons, OR staff

2024-07-11

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On December 2, 2024, Héma-Québec becomes the sole distributor of human tissues; a central gateway for all the needs of the Quebec healthcare network

PDG and DPS

2024-04-11

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Supply of human tissues – Héma-Québec launches calls for tenders

PDG, DPS and procurement managers

2024-03-19

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Supply of human tissues – transition to the role of sole distributor by Héma-Québec

PDG, DSP, buyers, surgeons, OR staff

2024-02-02

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Supply of human tissues – transition to the role of sole distributor by Héma-Québec

Presidents, CEOs and DPS

2023-11-10

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Supply of human tissues in Quebec – Progress of the deployment of the mandate for the sole distributor entrusted to Héma-Québec

Presidents, CEOs and DPS

2023-05-02

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Supply of human tissues in Quebec – Progress of the deployment of the mandate for the sole distributor entrusted to Héma-Québec

Presidents and CEOs

2022-11-11

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Announcement from the MSSS regarding the mandate for the sole distributor of human tissues granted to Héma-Québec

Presidents and CEOs

2022-01-28

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Contact us!

For more informations, contact our team.

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Frequently asked questions

Questions?
We have the answers

On average, it takes 24 to 72 hours to process an order. The client will be informed of the estimated delivery date after placing the order.

We recommend careful inventory management to avoid any shortages.

There may be products you’re used to working with that are no longer available due to not meeting the minimum quality criteria for Héma-Québec’s product catalog. These criteria were established based on the committee of experts’ recommendations.

Customer service is available to answer your questions and help you find the best options to meet your needs.

Héma-Québec continues to offer all of the products needed to treat Quebecers. Based on market demand and recommendations from the groups of specialists involved in this change, Héma-Québec established recommendations for the health and social services network about what products to add, remove or replace. As a result of its procurement strategy, some products have been replaced with equivalent products for quality assurance.

You can email the customer service team at tissus@hema-quebec.qc.ca or call 1-800-267-9711, ext. 2510, between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding holidays.

Outside normal hours and on holidays, you can call the customer service team at 1-800-267-9711, ext. 2510, for 24/7 service.

Héma-Québec’s customer service team is specialized in human tissue products and works to make sure you get the right product at the right time. Our team also communicates with suppliers to handle logistics and, when necessary, importation.

In 2021, Québec’s Ministère de la Santé et des Services sociaux (MSSS) mandated Héma-Québec to serve as the sole distributor of human tissue to Québec’s health and social services system. This decision was based on a recommendation of Québec’s biovigilance committee.

On December 2, 2024, Héma-Québec took over distribution of all human tissue products to Québec health care institutions.

Learn more here : Sole human tissue distributor mandate

For products that have not yet been processed, email tissus@hema-quebec.qc.ca to inquire and an Héma-Québec agent will confirm if your change request is possible.

For products delivered that do not conform with your order, first obtain return authorization from Héma-Québec. Then, follow the instructions provided to return or dispose of the product.

FAQ