{"id":20709,"date":"2025-08-08T14:57:55","date_gmt":"2025-08-08T18:57:55","guid":{"rendered":"https:\/\/catalogue-tissushumains.hemaquebec.ca\/?p=20709"},"modified":"2026-02-02T10:04:13","modified_gmt":"2026-02-02T14:04:13","slug":"the-current-situation-summer-2025","status":"publish","type":"post","link":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/the-current-situation-summer-2025\/","title":{"rendered":"The current situation : We are listening and Responding to Feedback from the Network"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Webinars, optimization, news and more &#8211; Your summer update<\/h2>\n\n\n\n<p>Summer is in full swing, and we\u2019d like to extend our warmest thanks for your cooperation and confidence in H\u00e9ma-Qu\u00e9bec\u2019s sole human tissue distributor mandate, which came into effect last December.<\/p>\n\n\n\n<p>We are aware that some of your experiences have pointed to opportunities for improvement. Rest assured that we are listening, and we appreciate your opinions. Your invaluable feedback helps us continuously improve our services and better meet your needs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Concrete improvements and resources at your fingertips<\/h4>\n\n\n\n<p>We are pleased to report that, since our new enterprise resource planning (ERP) system went live, the ordering process has stabilized and products have reached optimal availability across the network.<\/p>\n\n\n\n<p>You can visit our<strong> dedicated human tissue website<\/strong> for all the information you need, such as news, press releases, events, terms and conditions, and the complete allograft catalog. Make sure to visit and spread the word:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/catalogue-tissushumains.hemaquebec.ca\/en\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Human Tissue Website<\/a><\/div>\n<\/div>\n\n\n\n<p>Please also note that a number of changes have been made to the product and price lists, as certain products have been added or removed from our catalog. Please use the current versions,<strong> dated July 21, 2025.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Save the date &#8211; Fall webinar series<\/h4>\n\n\n\n<p>This fall, we are holding a series of webinars to <strong>provide a complete update<\/strong> on the human tissue services and products offered by H\u00e9ma-Qu\u00e9bec. <\/p>\n\n\n\n<p>In these webinars, we will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review <strong>strategic communication<\/strong> methods;<\/li>\n\n\n\n<li>Review <strong>price and equivalence lists<\/strong>;<\/li>\n\n\n\n<li>Present the practical <strong>tools and guides<\/strong> developed by our team;<\/li>\n\n\n\n<li>Answer your <strong>questions<\/strong> and gather your <strong>comments<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">Register now :<\/h5>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/events.teams.microsoft.com\/event\/119acbe7-999d-4558-9827-764996ca2cc5@ba0a49fe-2aa2-4e95-8cf4-26dbc29a28a0\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>NOVEMBER 18<\/strong> | 5 TO 6 P.M.<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/events.teams.microsoft.com\/event\/c767e539-5921-4d5d-b635-78cdba85abc3@ba0a49fe-2aa2-4e95-8cf4-26dbc29a28a0\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>NOVEMBER 20<\/strong> | 7:30 TO 8:30 A.M.<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/events.teams.microsoft.com\/event\/b80c32fc-2ab1-465a-addf-25c65ec2956b@ba0a49fe-2aa2-4e95-8cf4-26dbc29a28a0\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>NOVEMBER 25<\/strong> | 7:30 TO 8:30 A.M.<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/events.teams.microsoft.com\/event\/7ef9171b-354e-45fc-b5f5-f83cf0e0d8ac@ba0a49fe-2aa2-4e95-8cf4-26dbc29a28a0\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>NOVEMBER 26<\/strong> | 5 TO 6 P.M.<\/a><\/div>\n<\/div>\n\n\n\n<p><strong>Choose the time slot that works best for you!<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Changes to the return policy &#8211; Dowels<\/h4>\n\n\n\n<p>In response to feedback received from the network, H\u00e9ma-Qu\u00e9bec will soon be softening its return policy for <strong>LifeNet Health Dowels<\/strong>. We understand that some hospitals may need to order more sizes and formats than they are necessarily going to use, in order to meet their intraoperative needs.<\/p>\n\n\n\n<p>An official communication including detailed guidelines will be sent out at the end of August. Stay tuned !<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Optimizing DBM use : A guide to better support you<\/h4>\n\n\n\n<p>The products in our catalog that have been subject to changes since the beginning of the mandate include demineralized bone matrices (DBMs). Looking at certain usage trends, it is clear to us that DBMs can be better used if the offering is better understood.<\/p>\n\n\n\n<p>We have designed a user support guide that takes into consideration clinical and budgetary impacts to help your institution\u2019s teams choose the DBMs that best suit the complexity of your clinical cases.<\/p>\n\n\n\n<p>This guide is available :<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/catalogue-tissushumains.hemaquebec.ca\/wp-content\/uploads\/2025\/07\/Guide-DBM_TH-HQ_2025_EN.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">In English <\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/catalogue-tissushumains.hemaquebec.ca\/wp-content\/uploads\/2025\/07\/Guide-DBM_TH-HQ_2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">In French<\/a><\/div>\n<\/div>\n\n\n\n<p>You can consult it now to facilitate your clinical decisions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What we learned from the customer satisfaction survey<\/h4>\n\n\n\n<p>Over <strong>150 health care professionals<\/strong> filled out the customer satisfaction survey we put out in May. Thank you for your participation !<\/p>\n\n\n\n<p>Respondents came from all regions of Quebec and held key roles in human tissue procurement, management and clinical use. The allografts most frequently used by respondents were <strong>bone, cartilage, ocular and soft tissue<\/strong>, which goes to show just how diverse the needs for human tissues.<\/p>\n\n\n\n<p>The survey revealed an <strong>overall satisfaction rate of 81.5%<\/strong>, and it also brought to light a number of issues in the transition process, including product returns, equivalence codes and delivery times. Concrete measures are underway to improve our processes, clarify certain points and offer you better support.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Our commitment to you<\/h4>\n\n\n\n<p>Our human tissue customer service and procurement teams are available to support you in :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inventory management<\/strong> ;<\/li>\n\n\n\n<li><strong>Product information<\/strong> ;<\/li>\n\n\n\n<li><strong>Personalized support<\/strong>, tailored to your needs.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">H\u00e9ma-Qu\u00e9bec conference appearances this fall<\/h4>\n\n\n\n<p>Our team will be attending two events in the fall :<\/p>\n\n\n\n<p><strong>Annual Update Meeting of the Quebec Orthopaedic Association (QOA)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the Delta Trois-Rivi\u00e8res<\/li>\n\n\n\n<li>September 24-26, 2025<\/li>\n<\/ul>\n\n\n\n<p><strong>Canadian Cardiovascular Society (CCS) Annual Congress<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the Centre des congr\u00e8s de Qu\u00e9bec<\/li>\n\n\n\n<li>October 23-26, 2025<\/li>\n<\/ul>\n\n\n\n<p>Come see us to talk about your needs, ask questions or just chat with our team. <\/p>\n\n\n\n<p><strong>We look forward to seeing you this fall!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webinars, optimization, news and more &#8211; Your summer update Summer is in full swing, and we\u2019d like to extend our warmest thanks for your cooperation and confidence in H\u00e9ma-Qu\u00e9bec\u2019s sole human tissue distributor mandate, which came into effect last December. We are aware that some of your experiences have pointed to opportunities for improvement. Rest&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[5776],"tags":[],"class_list":["post-20709","post","type-post","status-publish","format-standard","hentry","category-communication"],"acf":[],"_links":{"self":[{"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/posts\/20709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/comments?post=20709"}],"version-history":[{"count":7,"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/posts\/20709\/revisions"}],"predecessor-version":[{"id":20726,"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/posts\/20709\/revisions\/20726"}],"wp:attachment":[{"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/media?parent=20709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/categories?post=20709"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/catalogue-tissushumains.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/tags?post=20709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}