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DBM: Better understanding means better use!

Communication

Since December 2024, Héma-Québec has assumed full responsibility for the supply and distribution of human tissues for the entire Quebec healthcare network.

Among the products included in our catalog, demineralized bone matrices (DBM) is the one whose offering has undergone the most changes. Despite information sessions held prior to the mandate (which you can watch here) and webinars specifically on DBMs with LifeNet Health and Bioventus, we have observed a strong use of specialized, more expensive products, generally reserved for complex surgical cases.

Although the price of these niche DBMs was lowered with the implementation of the mandate, their increased use is driving up costs for hospitals.

Following consultations with the network and some of our consultants, we concluded that this was probably due to a partial understanding of our DBM offer, caused in particular by the rationalization of available sources and the difficulty of reaching all users.

Aware of the clinical and budgetary impact on establishments, we have designed a user support guide to help teams choose the DBMs best suited to the complexity of clinical cases. We invite you to consult it now to facilitate your clinical decisions.

Check out the DBM user support guide

NEED SUPPORT OR CLARIFICATION?

Our team of specialists is available to support you. Email us at : tissushumains@hema-quebec.qc.ca.

Contact us!

For more informations, contact our team.

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Frequently asked questions

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On average, it takes 24 to 72 hours to process an order. The client will be informed of the estimated delivery date after placing the order.

We recommend careful inventory management to avoid any shortages.

There may be products you’re used to working with that are no longer available due to not meeting the minimum quality criteria for Héma-Québec’s product catalog. These criteria were established based on the committee of experts’ recommendations.

Customer service is available to answer your questions and help you find the best options to meet your needs.

Héma-Québec continues to offer all of the products needed to treat Quebecers. Based on market demand and recommendations from the groups of specialists involved in this change, Héma-Québec established recommendations for the health and social services network about what products to add, remove or replace. As a result of its procurement strategy, some products have been replaced with equivalent products for quality assurance.

You can email the customer service team at tissus@hema-quebec.qc.ca or call 1-800-267-9711, ext. 2510, between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding holidays.

Outside normal hours and on holidays, you can call the customer service team at 1-800-267-9711, ext. 2510, for 24/7 service.

Héma-Québec’s customer service team is specialized in human tissue products and works to make sure you get the right product at the right time. Our team also communicates with suppliers to handle logistics and, when necessary, importation.

In 2021, Québec’s Ministère de la Santé et des Services sociaux (MSSS) mandated Héma-Québec to serve as the sole distributor of human tissue to Québec’s health and social services system. This decision was based on a recommendation of Québec’s biovigilance committee.

On December 2, 2024, Héma-Québec took over distribution of all human tissue products to Québec health care institutions.

Learn more here : Sole human tissue distributor mandate

For products that have not yet been processed, email tissus@hema-quebec.qc.ca to inquire and an Héma-Québec agent will confirm if your change request is possible.

For products delivered that do not conform with your order, first obtain return authorization from Héma-Québec. Then, follow the instructions provided to return or dispose of the product.

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