TISSUES TERMS & CONDITIONS
The Client must always use Tissues in accordance with the instructions provided by Héma-Québec and/or the relevant manufacturer. Only qualified persons must be allowed to handle Tissues. In no circumstances whatsoever should the Client ever assign or otherwise transfer Tissues to a third party.
Héma-Québec hereby denies and disclaims any kind of liability in regards to the failure of the Client or of any surgeon to comply with instructions it (or any manufacturer) has provided.
All the Tissues provided to the Client are for human grafts or transplants only. Tissues shall not be used for any other purposes, including research or educational purposes.
Both the resale and redistribution of Tissues supplied by Héma-Québec are strictly prohibited.
DELIVERIES
Héma-Québec or one of its business partners will deliver the Tissues to the point of delivery the Client identified on their purchase order. It is hereby acknowledged and agreed that once they have been delivered to such a location, the Tissues will become the Client’s sole, exclusive, and absolute responsibility. Should it prove impossible to deliver the Tissues to said location, any delivery made to any other adequate location agreed upon by the parties shall yield the same results.
Delivery deadlines may vary according to the Tissues’ nature and point of origin. The deadlines mentioned below are only meant to provide a general estimate of the time it usually takes Héma-Québec to process a regular order. An estimated date of delivery will eventually be provided to the Client.
Processed Tissues Héma-Québec either has in stock or is able to order from a third-party supplier:
Héma-Québec may ship Tissues manufactured by a third-party – in which case the relevant packaging might identify the manufacturer in question.
- Orders received before 3:00 PM are usually delivered within two (2) business days.
- Orders received after 3:00 PM are usually delivered within three (3) business days.
RETURN OF TISSUES
Héma-Québec will only agree to a return of Tissues in the following instances:
- The Tissues delivered do not comply with the specifications of the purchase order;
- The Tissues are otherwise non-compliant;
- If the requested return occurs prior to the expiration date of the shipment box, the shipment box must remain unopened and its temper-evident seal must still be intact.
Before the return of any Tissues for one of the reasons stated above, the Client must obtain a return approval from Héma-Québec and comply with all the instructions the latter will provide regarding the return or disposal of Tissues (as the case may be).
All Tissues involved in a Direct Delivery shall be returned to Héma-Québec’s supplier in accordance with the instructions Héma-Québec will issue.
Any and all requests submitted to Héma-Québec with respect to alleged Non-Compliant Tissues must be supported by conclusive evidence (photographs, measurements, descriptions, etc.) and other information likely to confirm such non-compliance.
Any unauthorized or otherwise non-compliant return of Tissues could result in the Client’s credit being cancelled.
Héma-Québec shall, at its sole and absolute discretion, determine what credit must be awarded to the Client on account of the cost of the relevant Tissues and of all relevant shipment, delivery, return, and disposal charges.